Personal data and privacy documentation

Personal data are governed by Regulation (EU) 2016/679 (AVG/GDPR/RGPD) and applicable supplementary Dutch or Portuguese rules. The separate privacy statement explains purposes, legal bases, recipients, retention periods, transfers and rights; the cookie policy covers storage and measurement on your device. Accepting these terms does not constitute consent to marketing or to the processing of health data. Staying in another Zone does not allow unrestricted data transfers.

Personal data and privacy documentation

Legal update

DBE periodically reviews the framework for each active jurisdiction, operator, type of residence and applicable consumer protection rules. A new website version does not automatically amend an existing agreement. Where required, the member receives prior information on a durable medium and is asked for consent. Mandatory law continues to apply. This supplement is dated 9 September 2026 and remains part of the working draft until the local contracting party and operating model have been definitively confirmed.

Status and contract hierarchy

WORKING DRAFT · EXTERNAL REVIEW REQUIRED. These website terms describe the intended framework. Rights arise only from the membership agreement accepted by DBE and the member, the project-specific residence annex, the service schedule, house rules and privacy documentation. In the event of a conflict, the project-specific agreement takes precedence.

Minimum age and contracting party

An applicant and contracting member must be at least 18 years old when entering into the agreement and have legal capacity to contract. Minors may be included only as registered dependent residents or guests, where the residence and local rules permit. Their legal representative remains responsible.

Admission review and equal treatment

An application does not constitute admission. Decisions follow relevant, explainable criteria concerning values, compatibility, capacity, safety and the capacity of a location to accommodate residents, without unlawful discrimination.

Membership is not an automatic residence or investment right

An intake, waiting list, admission review or membership status does not in itself give ownership, rental right, permanent residence right, tourist right of residence, investment, return or availability guarantee. The nature of the use shall be legally qualified and recorded separately per location.

Serviced residence for two persons

A standard serviced-apartment membership is personal and applies, unless the personal offer dictates otherwise, to one main member and one pre-registered second resident. The second resident does not receive an independent transferable membership. Occupation, guests, children, pets and local registration follow from the residence attachment, capacity, license and local rules.

Amendment of second registered resident

The principal member may request a change to the second registered resident or the defined relationship category once per contractual year without an administrative change fee. Approval remains subject to identity, age, safety, admission review, capacity, local registration and applicable law. Additional operational costs, taxes or public charges may be passed on if transparently disclosed in advance. Replacing the principal member requires a separate transfer of the agreement and is never automatic.

Fair Use Policy

Included services are intended for normal personal use by the registered residents. Fair use protects peace, availability, staff, homes, mobility, energy, water and the community. Measurable limits, reservation rules and any additional charges are mentioned in the personal service schedule prior to contract conclusion; DBE does not use fair use as a hidden surcharge. For exceptional or structural use, first explanation follows and where reasonable a recovery or upgrade proposal.

Services and inclusions

Housekeeping, concierge, food, mobility, wellness, maintenance, guest stays and other services are only included in so far as they are explicitly included in the personal offer. Frequency, availability windows, exclusions, no-show rules, third party providers and usage limits are set per location and package.

Price and personal offer

The website does not mention a binding membership price for the time being. After intake, a candidate receives a transparent personal offer with residence, duration, occupation, inclusions, taxes, deposit, utility or consumption costs, indexing, payment moments and optional services. Without acceptance of that offer, no payment or admission obligation shall arise.

Duration, location and Move Within Blue

Duration, start date, renewal, termination and usage periods are set out in the personal agreement. Movement between locations depends on availability, suitability, equivalent capacity, local admission and a pre-confirmed price and service adjustment; it is not an unlimited booking guarantee.

Calm, plant-based hospitality and community

Members respect silence and sensory zones, privacy, security, people, animals, nature and local rules. DBE organized joint food service and community dining can be fully plant-based. Rules for private use of a residence shall be made only to the extent that they are proportionate, pre-identified, contractually valid and locally permitted.

Blue Credits

Blue Credits are loyalty benefits, separate from contractual Residence Nights and Blue Carbon Credits. They are not an investment or a CO₂ certificate. Restaurant partners can choose to save their business credits or redeem them for money under a separate programme. Execution of that programme is not yet connected.

Health and data

Wellbeing or health features are voluntary and do not provide a medical guarantee. Where required, they are delivered exclusively by appropriately qualified professionals. Special categories of personal data require separate explicit consent and enhanced security.

Access, maintenance and security

DBE or the local operator will only have access to a residence according to the agreement and applicable law, e.g. for agreed housekeeping, necessary maintenance, inspection after reasonable announcement or an acute emergency. Members report damage, security risks and malfunctions in good time.

Behavior, recovery and termination

For minor breaches, a warning and an opportunity to remedy the breach are provided where appropriate. Serious or repeated breaches, fraud, violence, serious nuisance, danger, unauthorised use or non-payment may lead to proportionate restrictions, suspension or termination. Mandatory legal protection and an appropriate objection or complaints process continue to apply.

Change of services or conditions

DBE does not change consumer conditions randomly. Objective reasons, scope and date of entry are clearly communicated. A material adverse change gives the member, where required by law or contract, a reasonable opportunity to cancel or not to renew. Residences already confirmed and mandatory rights remain protected.

Online contracting and withdrawal

Prior to online contract conclusion, the party's identity, core performance, total price, duration, renewal, termination and applicable withdrawal information shall be provided. Whether a right of withdrawal applies, and whether an exception for date-based accommodation or fully performed services applies, is determined by product and location; DBE does not apply any exception automatically.

The Netherlands, Portugal and local law

The project-specific agreement shall specify operator, location, applicable law, complaint route and competent court. A choice of law does not deprive a consumer of the mandatory protection that applies under applicable international and national law. Housing, rental, tourism, hospitality, registration and permit rules are assessed separately for each location.

Indexation and loyalty · addendum of 8 October 2026

This addendum to the working draft concerns the recurring membership fee for Hybrid Living, Residence Access and El Pantheon, insofar as included in the accepted agreement and applicable local schedule. It does not apply to the property subscription for providers. The contracting entity, fee schedule and legal classification are determined before the contract is concluded. Publication does not amend an existing agreement.

Annual indexation only

Within an unchanged membership, DBE may adjust the agreed recurring fee solely through the objective indexation agreed in advance. A positive index movement may increase the fee; a negative movement reduces it using the same method. No additional discretionary fee increases, market adjustments or surcharges are added. This also applies when the same package renews automatically. Indexation takes place no more than once every twelve months, with the first adjustment no earlier than twelve months after both the conclusion of the contract and the start of the paid services. No indexation accrues during an unpaid development or waiting-list period.

Index, formula and fee schedule

Before acceptance, the member receives a fee schedule specifying the fee components concerned, currency, taxes, independent publishing body, exact index series and base year, reference period, status of the figures, rounding method and first indexation date. The formula is: new fee before any agreed discount = current fee before that discount × new index value ÷ index value for the same comparable period twelve months earlier. Round only the final amount to the smallest currency unit. The recorded method applies consistently, without a hidden zero-per-cent floor, additional margin, retroactive effect or catch-up indexation. No indexation takes place without a fully agreed fee schedule.

Advance explanation of the calculation

At least sixty calendar days before applying indexation, DBE provides an individual notice on a durable medium, such as an email or PDF that can be retained. It states the old and new fee, source and index values, calculation, applicable discount, effective date and any statutory or contractual termination rights and deadlines. If timely information or usable index figures are unavailable, application is postponed without retrospective charging. A change of base year uses only the official linking or succession method. Without an objectively comparable successor, indexation is suspended until a valid replacement arrangement exists.

Membership level, loyalty status and relationship tenure

The chosen residence or service package, contract term, accumulated relationship tenure and optional loyalty status are separate elements. For each level offered, the member receives a version-controlled tier schedule before joining, setting out admission, qualification and retention of status, included services, discounts and their calculation basis, any credits, usage limits, validity and the consequences of pausing, moving or terminating. A status name or longer membership confers only the benefits arising from that agreed schedule. Provisional names and examples on the website do not constitute granted rights.

Discounts and accrued rights remain clearly identifiable

Indexation does not in itself change any membership level, loyalty status, relationship tenure, agreed discount percentage, included nights or visits, qualification threshold or credit balance. An agreed percentage discount on the membership fee is applied to the indexed basis; a discount on selected services does not become a discount on all membership charges. A fixed monetary discount is not automatically indexed. Each discount retains its separately agreed validity and conditions. Included services are not reduced and new mandatory surcharges are not added as an indirect means of charging more than the agreed indexation.

Voluntary loyalty participation and separate benefits

Participation in the supplementary loyalty programme remains voluntary. Non-participation does not change the rights under the base membership. Blue Credits, contractual accommodation and wellness rights, Blue Carbon Credits and business partner credits remain separate. The earning rate, redemption value and expiry of credits derive solely from the applicable programme version; indexation does not automatically adjust them. For refunds, changes of level, pauses or departure, the rules provided in advance and mandatory rights apply, without the tacit forfeiture of accrued entitlements.

New choices and existing agreements

A voluntarily chosen upgrade, additional service or move involving a different package requires a separate, clear offer and acceptance. This must not become a compulsory route to an additional fee increase. Access already included is not charged again. For existing members, their validly agreed contract version, discount arrangements and accrued rights remain authoritative. This addendum is not automatically added to their agreement; any necessary amendment follows the valid local amendment and acceptance procedure.

Review by jurisdiction and contract type

Before use, DBE reviews the arrangement for each contracting entity, country of performance, relevant consumer market and contract type. For the Netherlands, the applicable CBS index series is assessed; for Portugal, the applicable INE series. Tenancies, tourist accommodation, timeshare and long-term holiday products each require their own review, index, payment and termination rules. An ordinary club arrangement is not automatically applied to them. Mandatory restrictions, lower permitted increases and applicable termination rights take precedence. Other countries receive a separate assessment before an offer is made. The sixty-day standard and symmetric indexation are DBE contractual choices, not a statement that the same statutory rules apply everywhere.